FAQs

Will I get tracking information?
You will get full tracking information with every order, and you can always reach out to hello@chaoticm.com if you need more help.

How should I care for reflective pieces? 
To make it last the longest please follow these steps: 

1. Machine wash with like colors in cold water on a delicate cycle
2. When do machine wash, you may use a mild detergent, but No Bleach or Fabric Softener!
3. Try to avoid wash the reflective products with your work jeans or any clothing with rough fabric or edges. The microscopic glass beads on the retro reflective heat transfer film can be worn off by rough texture.
4. Hang dry your reflective products. The heat from machine dryers can damage the reflective heat transfer film.

 

What are your shipping options? 
  • Standard Shipping:
    • To US destinations:
      • 3-5 business days
      • Tracking provided
      • Includes Saturday delivery
      • Delivered by USPS
      • Alaska/Hawaii may require extra time
    • To any other destinations :
      • 3-18 business days
      • No tracking provided
      • Upon delivery, may be subject to import taxes, customs, and duties 


What are your return/exchanges policies?

If you’re unsatisfied with your order, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@chaoticm.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

If an item is returned for a refund, only the cost of the item would be refunded, not the shipping costs. You are responsible to pay return shipping as well and will be subtracted from your product refund. 

International orders are not eligible for refunds/exchanges at this time. We apologize for the inconvenience. 

How big are you guys?
We are a small two-person team but have served 1,000s in our community over the past years, and we treat every order with as much care as possible. Feel free to follow @chaoticminimalism on instagram for updates, and/or shoot us an email anytime if you have any questions about your order (support@chaoticm.com).