FAQs

Due to COVID19 shipping/handling might be delayed. You will get full tracking information with every order, and you can always reach out to hello@chaoticm.com if you need more help. Thank you for your understanding.

When will my order arrive?

Because we custom-make our products in small batches to offer the highest quality standards possible, it will take some time for production, packaging, and shipping. Here is the quick timeline of how long it will take for you to receive your order in the mail:

PHASE 1: ORDER COLLECTION: 1 WEEK
This time is used to collect all orders to be sent out for production.

PHASE 2: PRODUCTION & IMPORTING: 4 WEEKS
It usually takes 3 weeks to finish everything and another week for the items to be shipped from place of production (overseas) to the USA for quality checking and fulfillment.

PHASE 3: FULFILLMENT & SHIPPING: 1 WEEK
It will then take us a few days to get every order shipped out. If you live in the US, expect the item to arrive in 3-6 days. International shipments can take up to 3 weeks.

We've chosen this longer path to ensure our community gets only the best products available with unmatched quality, style, and comfort. (Not your average anime merch! 😉)

We have served 1,000s in our community over the past years, and we treat every order with as much care as possible. Feel free to follow @chaoticminimalism on instagram for updates, and/or shoot us an email anytime if you have any questions about your order (hello@chaoticm.com).

How should I care for reflective pieces?

To make it last the longest please follow these steps:

1. Machine wash with like colors in cold water on a delicate cycle
2. When do machine wash, you may use a mild detergent, but No Bleach or Fabric Softener!
3. Try to avoid wash the reflective products with your work jeans or any clothing with rough fabric or edges. The microscopic glass beads on the retro reflective heat transfer film can be worn off by rough texture.
4. Try to line dry your reflective products. If you choose to machine dry, try to remove the product immediately. The added heat can damage the reflective heat transfer film.

What are your shipping options?

Standard Shipping:
- To US destinations:
  - 3-8 business days
  - Tracking provided
  - Includes Saturday delivery
  - Delivered by USPS
  - Alaska/Hawaii may require extra time
- To any other destinations :
  - 3-18 business days
  - No tracking provided
  - Upon delivery, may be subject to import taxes, customs, and duties
Premium Shipping:
- To US destinations:
  - 3-7 business days
  - Tracking provided
  - Includes Saturday delivery
  - Delivered by USPS Priority Mail
- To any other destinations:
  - Not available
Express Shipping:
- To US destinations:
  - 2-3 business days
  - Tracking provided
  - Delivered by FedEx
  - Not available for Alaska, Hawaii, PO boxes, and APOs
- To any other destinations:
  - 2-5 business days
  - Tracking provided
  - Delivery by FedEx.
  - Not deliverable to PO Boxes. May be subject to import taxes, customs, and duties upon delivery.

What are your return policies?

If you’re unsatisfied with your order, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@chaoticm.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

If an item is returned for a refund, only the cost of the item would be refunded, not the shipping costs. You are responsible to pay return shipping as well and will be subtracted from your product refund.

You can always contact us for any other questions at hello@chaoticm.com or DM us on Instagram at @chaoticminiamlism